Service levels

ONLY FOR USE BY MORTGAGE INTERMEDIARIES

Intermediary Support Team average time to answer

2 minutes

Chat to us

2 minutes

Call us

1 day

Setting up applications

2 days

Underwriter assessment

2 days

Additional information assessment

4 days

Porting illustrations

8 days

Registrations

Additional help and support

Woman using a calculator

See how much your client can borrow with our affordability calculators.

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We have a range of products and rates to suit your client needs.

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Man wearing a headset in front of a laptop

We have a team of experts ready to support you with any queries.

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