Consumer Duty

Guidance for Intermediaries and Distributors

ONLY FOR USE BY MORTGAGE INTERMEDIARIES

Our approach

Our approach to meeting the Products & Services Outcome and Price & Value Outcome – product information for distributors of our mortgage products.

To fulfil our responsibilities as the Manufacturer under PRIN 2A.4.15R and PRIN 2A.3.12 R (2) product information sheets have been provided to enable you to comply with your responsibilities as a Distributor under the Consumer Duty requirements.
 
There are four product information sheets covering our residential mortgage range:
First time buyers.
Purchasers.
Remortgaging.
Product transfer/switching.
 
This information is intended for intermediary/distributor use only and should not be provided to customers.

Purchase and first-time buyer

Important information for distributors of our purchase and first-time buyer products

Remortgage

Important information for distributors of our remortgage products

Product transfer/switcher

Important information for distributors of our product transfer/switcher products