If you'd like further guidance on our other policies, please visit our lending criteria page.
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More than a mortgage
At NatWest Intermediaries, we know it’s more than a mortgage.
For your customers, it’s their future. For you, it’s your reputation.
Whether you're supporting a First-Time Buyer, home mover, remortgage customer or landlord, we provide the products, support and tools to help you deliver good customer outcomes while saving valuable time.
Processes designed to save you time
We continually invest in improving the broker experience by reducing complexity and helping applications move through our journey more efficiently.
Examples include:
- Simplified application packaging and reduced document requirements.
- Ongoing enhancements to our Broker Portal.
- Regular service level updates that provide greater visibility.
- Digital innovations, including our partnership with PEXA, helping to streamline remortgage transactions.
By removing unnecessary administration where possible, we help you spend more time with your customers and less time on paperwork.
Find out how our latest process improvements could help your business.
Expert support when you need it
When you need an answer, getting access to the right support quickly matters.
Our Business Development Team provide support throughout the mortgage journey, including:
- Field-based BDM support.
- Telephone BDM support.
- Live Chat.
- WhatsApp support for quick queries.
- Dedicated telephone support teams.
Whether you need help placing an application, understanding criteria or progressing an application, we're here to help.
Contact our support teams or speak to our BDMs today.
Products that help more customers access homeownership
We continue to evolve our lending proposition to help brokers support a broader range of customer needs.
From first-time buyers and home movers to remortgage and landlord customers, we regularly review our proposition and criteria to help create more opportunities for you and your clients.
Our goal is simple: to help you place more suitable cases with confidence.
Explore our latest products, criteria and lending solutions.
Insights to support better customer conversations
Keeping up with market developments is essential.
That's why we provide:
- Market updates.
- Webinars and events.
- Industry commentary.
- Product and criteria change communications.
- Educational content designed for you.
We focus on delivering practical information that helps you understand market trends, identify opportunities and have informed conversations with your customers.
Access our latest insights, updates and broker resources.
Work with NatWest Intermediaries
Whether you're placing your next case, looking for criteria support or exploring new opportunities for your customers, we're here to help.
Register, submit an application or contact a BDM to see how NatWest Intermediaries can support your business.
A partner committed to the intermediary market
We're committed to supporting brokers for the long term.
Alongside our lending proposition, we work across the industry to support improvements that benefit brokers and customers alike. We also continue to champion initiatives that support financial wellbeing, inclusion and more sustainable housing choices.
Our ambition is to be a lender that's easy to do business with and one that helps you deliver great customer outcomes.
