Existing customers

We're here to support you and your existing customers with their current and future mortgage needs


How you can help existing mortgage customers

Here are some of the ways we can help you support existing NatWest mortgage customers:

Existing customer support available direct

If your customer wants to make any of the following  changes to their mortgage they’ll need to contact us directly:  


  • Standalone Additional Borrowing - if your customer wants to do additional borrowing but isn’t doing a product transfer at the same time.
  • Change to their Mortgage Term. 
  • Change to their Repayment Method.
  • Transfer of Title - i.e. adding or removing a party from the mortgage.
  • Buy to Let, additional borrowing (with a product transfer).

To make any of these changes your customer can call us directly : 0345 302 0190 (Relay UK: 18001 0345 302 0190) Monday to Friday 9am – 5pm. 

Payment difficulties

We understand that sometimes people struggle financially. If your customer is worried about paying their mortgage  it’s important they contact us as soon as they can.  

The sooner they talk to us,the sooner we can help and talk to them about the options available. 

We have a range of information, support and tools available for us for customers:

Customers can also find further help by visiting struggling to pay my mortgage.


Supporting customers through these circumstances can be difficult. Please see our Bereavement Guide for steps on what your customer needs to do to let us know. 

We’re always here to help. 

Additional help and support

Familiarise yourself with our product transfer policies and processes.

We have a range of products and rates to suit your client needs.

We have a team of experts ready to support you with any queries.