• Our new Broker Portal to be used for all interactions with us.
• It provides registration, ESIS, DiP, FMA, Document Upload and Case Tracking functionality, replacing the existing Portal.

• The new Portal will work in the same way but will look and feel a bit different, creating a slicker and more intuitive process.

• This will be used for selected mortgage brokers and administrators for interactions with NatWest.

• We’re  modernising our Portal to improve your user experience, making things faster, more secure and more reliable.

• We'll send you an email with a link and instructions on how to access the new system.

• Your username will be the same as on our current system.
• We will send you an activation code via email that you should use when logging in for the first time.  At this point, you will need to chose a password that should be used each time you log in afterwards.

• Throughout the pilot phase, the existing system will be available (although we ask that all new applications are completed on our new service).
• We are planning on removing the existing system later in the year, but will let you know 30 days before your access will expire. 

• Yes the existing system will still be available throughout the pilot phase.
• We will provide you with 30 days notice before your access to the existing system will expire.

• Yes, your administrator can gain access to the new Portal by simply filling in their details on the Administrator registration form.
• Brokers can then provide the admin with access using our Case Access Management option in the dashboard of the new system. 

• Please continue to use the existing system if you need to update your details (eg: new phone number, email etc).

If you have submitted an application on the existing system, it will need to be tracked via our existing system. Only applications that have been submitted in the new Portal can be tracked in the new Portal.