The way you submit mortgage applications to NatWest has changed

• Our new Broker Portal to be used for all interactions with us.
• It provides registration, ESIS, DiP, FMA, Document Upload and Case Tracking functionality, replacing the existing Portal.

• The new Portal will work in the same way but will look and feel a bit different, creating a slicker and more intuitive process.

• This will be used for selected mortgage brokers and administrators for interactions with NatWest.

• We’re modernising our Portal to improve your user experience, making things faster, more secure and more reliable.

• We'll have sent you an email with a link and instructions on how to access the new system.
• If you haven't received this, please contact the Broker Portal helpline: 0345 905 0002.

• Your username will be the same as on our current system.
• We've sent you an activation code via email that you should use when logging in for the first time.  At this point, you will need to chose a password that should be used each time you log in afterwards.

• You'll be able to submit applications already started for 30 days after your notice period began.
• The portal will still be available to upload supporting documentation until 14th December.

• Yes, your administrator can gain access to the new Portal by simply filling in their details on the Administrator registration form.
• Brokers can then provide the admin with access using our Case Access Management option in the dashboard of the new system. 

• Please utilise the new portal for this, under the 'maintain personal details' section.

Yes. Applications submitted on the old portal can be tracked on the new portal via the case tracking function.

• Up until 14th December, supporting documents for applications submitted on the old portal, will need to be submitted via the old portal.
• From 14th December, please submit supporting documents via email to: intermediarydocs@natwest.com