Contact us | NatWest Intermediary Solutions

Ways to get in touch

Get in touch to discuss new and existing applications

Only for use by mortgage intermediaries

Contact us | NatWest Intermediary Solutions

Via LiveTALK

Talk online with one of our LiveTALK team for technical help, product information and lending policy guidelines.

Monday, Tuesday, Thursday & Friday:  9am until 5pm (excluding bank holidays).

Wednesday:  10am until 5pm (excluding bank holidays).


By telephone

For new business enquiries, contact your Business Development Manager on their direct line.

For information on an application that's already been submitted, use 'Track an application'

Please note that calls may be recorded.


By email

Supporting documentation can be emailed to

For updates on cases that are outside of our Service Level Agreements, please e-mail:


By fax

Alternatively, supporting documentation can be faxed to 0845 878 9498


By post


NatWest Intermediary Solutions

Mortgage Centre

Cartsdyke Avenue


PA15 1ED



This site is only for use by mortage intermediaries who are authorised to provide mortgage advice.

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