Ways to get in touch
Get in touch to discuss new and existing applications
Only for use by mortgage intermediaries
Contact us | NatWest Intermediary Solutions
Via LiveTALK
Talk online with one of our LiveTALK team for technical help, product information and lending policy guidelines.
Monday, Tuesday, Thursday & Friday: 9am until 5pm (excluding bank holidays).
Wednesday: 10am until 5pm (excluding bank holidays).
By telephone
Our new broker line is: 0345 600 0205
The line is open Monday – Friday, 9am to 5pm.
For new business enquiries, contact your Business Development Manager on their direct line.
For information on an application that's already been submitted, use 'Track an application'
Please note that calls may be recorded.
By email
Supporting documentation can be emailed to intermediarydocs@natwest.com
For updates on cases that are outside of our Service Level Agreements, please e-mail:
NatWestUrgentrequests@rbs.co.uk
By fax
Alternatively, supporting documentation can be faxed to 0845 878 9498
By post
Freepost NATWEST INTERMEDIARY SOLUTIONS
NatWest Intermediary Solutions
Mortgage Centre
Cartsdyke Avenue
GREENOCK
PA15 1ED
This site is only for use by mortage intermediaries who are authorised to provide mortgage advice.