If you'd like further guidance on our other policies, please visit our lending criteria page.
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Real time tracking for your customers
We've enhanced the mortgage application tracking experience within our mobile app and online case tracking.
All customers are now able to track their mortgage applications, ensuring a seamless and unified experience.
Customers will be able to see key milestones and high level details about their application’s progress. While they won’t access every granular detail, they’ll have a clear up to date view of where they stand in the process.
Why this is great news for you and your customers:
- Empowering customers: With 24/7 access to real time updates on their mortgage applications, customers will feel more informed and in control.
- Freeing up your time: By giving customers instant access to status updates at their fingertips, you’ll spend less time fielding application progress enquiries.
Customer mortgage tracker: Your guide
We've complied a step by step list of screens from our app to show you the information that is now available to your customers.
Further detail available to your customers
