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Current service levels

Please consult our Income and Packaging Guide to ensure you provide the correct packaging for your customers applications

Income and Packaging Guide

Snapshot of current service levels

LiveTALK wait time
Telephony wait time
Pre-Underwriting
Self Employed: Average days to underwrite
Employed: Average days to underwrite
Assess further information

View our helpful resources

New Build Hub

Policy and information relating to New Build customers
Click here to visit our New Build Hub

Green Mortgage Hub

Policy and information on our Green Mortgages and climate goals
Click here to visit our Green Mortgage Hub

Self Employed Hub

Policy for Self Employed customers
Click here to visit our Self Employed Hub

Buy to Let Hub

Information about our policy for Buy to Let customers
Click here for more information about our Buy to Let policy and criteria

Product Transfers & Additional Borrowing

Click here to read about our Product Transfers and Additional Borrowing

Latest News

Green New Build, Packaging update and valuations process changes
Click here for more information on our latest pricing change