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Current service levels

Please consult our Income and Packaging Guide to ensure you provide the correct packaging for your customers applications

Income and Packaging Guide

Snapshot of current service levels

LiveTALK average wait time
Telephony average wait time
Pre-Underwriting
Self Employed: Average days to underwrite
Employed: Average days to underwrite
Assess further information

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New Build Hub

Policy and information relating to New Build customers
Click here to visit our New Build Hub

Case Tracking Guidance

Get the most out of our improved Case Tracking
Click here to utilise our Case Tracking

Self Employed Hub

Policy for Self Employed customers
Click here to visit our Self Employed Hub

Buy to Let Hub

Information about our policy for Buy to Let customers
Click here for more information about our Buy to Let policy and criteria

Product Transfers & Additional Borrowing

Click here to read about our Product Transfers and Additional Borrowing

Latest News

Changes to our fees: 2nd June
Click here for more information on our latest pricing change