Service Levels
Current Processing Times are detailed below
Current Processing Times
| New broker registrations | Registrations received Tuesday 8th September |
| LiveTALK average wait time |
2 minutes |
| Employed Applications to be Underwritten | Applications submitted Tuesday 15th September |
| Employed Further Information |
Documents uploaded Friday 18th September |
| Self Employed/Complex case Underwriting |
11 working days after ALL required documents are on file IMPORTANT See Packaging guide |
| Self Employed/Complex case Further Information | Documents uploaded Friday 11th September |
| Ported Mortgage Illustration requests | Requests received on Tuesday 15th September |
| Ported Mortgage Applications | This will take an additional 7 working days on top of our reported employed and self employed SLA's quoted above |
| Telephony average wait time | Phone lines currently closed |
| Average speed to offer purchase | 21 days |
| Average speed to offer remortgage | 21 days |
| Average speed to offer Product Transfer | 4 days |
| Production of Redemption Statements | 3 days |