Service Levels

Current Processing Times
New broker registrations Registrations received Monday 1st March
LiveTALK average wait time
11 minutes
Employed New Business and Product Transfers with Additional Borrowing Applications to be Underwritten All applications underwritten on Day 2 following receipt of complete supporting documentation
Employed Further Information
Documents submitted Monday 1st March
Self Employed/Complex case New Business and Product Transfers with Additional Borrowing Underwriting
All applications underwritten on Day 2 following receipt of complete supporting documentation   
See Packaging guide
Self Employed/Complex case Further Information Documents submitted Monday 1st March
Ported Mortgage Illustration requests Requests received on Monday 1st March
Ported Mortgage Applications This will take an additional 2 working days on top of our reported employed and self employed SLA's quoted above
Telephony average wait time  within 1 minute
Average speed to offer purchase 16 days
Average speed to offer remortgage 15 days
Average speed to offer Product Transfer 2 days
Production of Redemption Statements 2 days

Last updated 02/03/2021 at 9.30am

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