Service Levels

Current Processing Times

New broker registrations	Registrations received Thursday 23rd July
Employed Underwriting	Applications received Thursday 30th July
Employed Further Information	Received Thursday 30th July
Self Employed/Complex case Underwriting	13 working days from receipt of a fully packaged application
Self Employed/Complex case Further Information	Received Thursday 16th July
Ported Mortgage Illustration requests	Requests received on Friday 24th July
LiveTALK average wait time	8 minutes
Telephony average wait time	Phone lines currently closed
Average speed to offer purchase	12 days
Average speed to offer remortgage	13 days
Average speed to offer Product Transfer	2 days
Production of Redemption Statements	2 days