Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received Monday 5th October
LiveTALK average wait time
9 minutes
Employed Applications to be Underwritten Applications submitted Monday 12th October
Employed Further Information
Documents uploaded Monday 19th October
Self Employed/Complex case Underwriting
13 working days after ALL required documents are on file  IMPORTANT See Packaging guide
Self Employed/Complex case Further Information Documents uploaded Wednesday 7th October
Ported Mortgage Illustration requests Requests received on Monday 19th October
Ported Mortgage Applications This will take an additional 3 working days on top of our reported employed and self employed SLA's quoted above
Telephony average wait time 43 minutes
Average speed to offer purchase 23 days
Average speed to offer remortgage 21 days
Average speed to offer Product Transfer 4 days
Production of Redemption Statements 2 days

Last updated 22/10/2020 at 1:15pm

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