Service Levels

Current Processing Times
New broker registrations Registrations received Thursday 21st January
LiveTALK average wait time
28 minutes
Employed New Business and Product Transfers with Additional Borrowing Applications to be Underwritten Applications submitted Thursday 21st January
Employed Further Information
Documents submitted Thursday 21st January
Self Employed/Complex case New Business and Product Transfers with Additional Borrowing Underwriting
2 working days after ALL required documents are on file  IMPORTANT See Packaging guide
Self Employed/Complex case Further Information Documents submitted Thursday 21st January
Ported Mortgage Illustration requests Requests received on Thursday 21st January
Ported Mortgage Applications This will take an additional 2 working days on top of our reported employed and self employed SLA's quoted above
Telephony average wait time 1 minutes
Average speed to offer purchase 20 days
Average speed to offer remortgage 29 days
Average speed to offer Product Transfer 2 days
Production of Redemption Statements 2 days

Last updated 22/01/2021 at 09:20am

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