Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received Tuesday 8th September
LiveTALK average wait time
2 minutes
Employed Applications to be Underwritten Applications submitted Tuesday 15th September
Employed Further Information
Documents uploaded Friday 18th September
Self Employed/Complex case Underwriting
11 working days after ALL required documents are on file  IMPORTANT See Packaging guide
Self Employed/Complex case Further Information Documents uploaded Friday 11th September
Ported Mortgage Illustration requests Requests received on Tuesday 15th September
Ported Mortgage Applications This will take an additional 7 working days on top of our reported employed and self employed SLA's quoted above
Telephony average wait time Phone lines currently closed
Average speed to offer purchase 21 days
Average speed to offer remortgage 21 days
Average speed to offer Product Transfer 4 days
Production of Redemption Statements 3 days

Last updated 25/09/2020 at 9.30am

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