Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received Wednesday 18th November
LiveTALK average wait time
3 minutes
Employed New Business and Additional Borrowing Applications to be Underwritten Applications submitted Thursday 19th November
Employed Further Information
Documents uploaded Tuesday 26th November
Self Employed/Complex case          New Business and Additional Borrowing Underwriting
16 working days after ALL required documents are on file  IMPORTANT See Packaging guide
Self Employed/Complex case Further Information Documents uploaded Thursday 19th November
Ported Mortgage Illustration requests Requests received on Thursday 26th November
Ported Mortgage Applications This will take an additional 3 working days on top of our reported employed and self employed SLA's quoted above
Telephony average wait time 5 minutes
Average speed to offer purchase 26 days
Average speed to offer remortgage 22 days
Average speed to offer Product Transfer 2 days
Production of Redemption Statements 2 days

Last updated 27/11/2020 at 10:15am

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