Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received  Thursday 23rd July
Employed Underwriting Applications received Thursday 30th July
Employed Further Information
Received Thursday 30th July
Self Employed/Complex case Underwriting
13 working days from receipt of a fully packaged application
Self Employed/Complex case Further Information Received Thursday 16th July
Ported Mortgage Illustration requests Requests received on Friday 24th July
LiveTALK average wait time
8 minutes
Telephony average wait time Phone lines currently closed
Average speed to offer purchase 12 days
Average speed to offer remortgage 13 days
Average speed to offer Product Transfer 2 days
Production of Redemption Statements 2 days

Last updated 03/08/2020 at 10:15am

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