Service Levels
Current Processing Times are detailed below
Current Processing Times
| New broker registrations | Registrations received Monday 6th July |
| Employed Underwriting | Applications received Thursday 9th July |
| Self Employed/Complex Case Underwriting | 10 working days from receipt of a fully packaged application |
| Further Information | Received Thursday 9th July |
| LiveTALK average wait time | 19 minutes |
| Telephony average wait time | Phone lines currently closed |
| Average speed to offer purchase | 12 days |
| Average speed to offer remortgage | 13 days |
| Average speed to offer Product Transfer | 2 days |
| Production of Redemption Statements | 2 days |