Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received Monday 6th July
Employed Underwriting Applications received Thursday 9th July
Self Employed/Complex Case Underwriting 10 working days from receipt of a fully packaged application
Further Information Received Thursday 9th July
LiveTALK average wait time 19 minutes
Telephony average wait time Phone lines currently closed
Average speed to offer purchase 12 days
Average speed to offer remortgage 13 days
Average speed to offer Product Transfer 2 days
Production of Redemption Statements 2 days

Last updated 13/07/2020 at 11:20am

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