Summary
Effective 6th May, we’re making rate reductions to our New Business, Existing Customer and ADBO product ranges. Full details of the changes are as follows:
New Business Rate Changes:
We're making reductions of up to 17bps across remortgage, Help to Buy shared equity and Green products.
Submitting business to us
You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Monday 5th May.
For packaging assistance, please have a look at our Income and Packaging Hub. You can keep up to date with our current service levels here.
If you’re unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must call the Business Development Team on 0345 026 0008 (Relay UK: 18001 0345 026 0008) by midday on Tuesday 6th May 2025. Requests received after this time will not be considered.
The details we will require are as follows:
· Your details - name, company and postcode
· Customer name
· Product customer is applying for
· Amount of mortgage loan
· Reason - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided
Once you have spoken to the team, please submit the case through our intermediary website.
For a complete listing of all our mortgage products, please visit the product page on our website.
Existing Customer rates
You can view new Existing Customer and ABDO deals for your customer in the Broker Portal from the 6th May. For guidance on how to select Existing Customer and ADBO rates via the portal, please click here.
Remortgage
Click below for a full list of the changes we're making to our remortgage range.
Help to Buy: Shared equity
Click below for a full list of the changes we're making to our shared equity range.
Green
Click below for a full list of the changes we're making to our Green range.