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Service Levels

Current Processing Times

Current Processing Times

Underwriting - Employed

Day 2
New business & Product Transfers with AdBo

Assess Further Information - Employed

25th Jan
Documents submitted date

Telephony average wait time

11 minutes

LiveTALK average wait time

15 minutes

Underwriting - Self Employed/Complex case

Day 2
New business & Product Transfers with AdBo

Assess Further Information - Self Employed/Complex case

25th Jan
Documents submitted date

Broker Registrations

2 days 
Following verification by your Firm/Network

Ported Mortgage Illustration requests

26th Jan
Request received date

Cases offered within 7 days

44%
Average speed in this group = 5 days

Cases offered within 8 to 14 days

21%
Average speed in this group = 11 days

Average speed to offer Product Transfer

2 days

Ported Mortgage Applications

+2 days
On top of our reported Employed and Self Employed SLA's quoted above