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Service Levels

Current Processing Times

ONLY FOR USE BY MORTGAGE INTERMEDIARIES

Current Processing Times (working days)

Pre-Underwriting

Day 4
Key application, collect fees, and instruct valuations

Underwriting

Day 17
New business and Product Transfers with ADBO

Assess Further Information

Day 5
Documents submitted date

Telephony average wait time

8 minutes

LiveTALK average wait time

39 minutes

Broker Registrations

2 days 
Following verification by your Firm/Network

Ported Mortgage Illustration requests

11th August
Request received date

Cases offered within 7 days

9%
Average speed in this group = 5 days

Cases offered within 8 to 14 days

32%
Average speed in this group = 11 days

Average speed to offer Product Transfer

2 days

Ported Mortgage Applications

+2 days
On top of our reported Employed and Self Employed SLA's quoted above