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NatWest Intermediary Solutions
Service Levels
We're currently experiencing high call volumes
Please do not contact us within the first 21 working days after you submit an application, as we’ll be assessing the application.
For packaging assistance, please use our Income and Packaging Guide
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Service Levels
Current Processing Times
ONLY FOR USE BY MORTGAGE INTERMEDIARIES
Current Processing Times (working days)
Pre-Underwriting
Day 4
Key application, collect fees, and instruct valuations
Underwriting
Day 17
New business and Product Transfers with ADBO
Assess Further Information
Day 5
Documents submitted date
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Telephony average wait time
8 minutes
LiveTALK average wait time
39 minutes
Broker Registrations
2 days
Following verification by your Firm/Network
Ported Mortgage Illustration requests
11th August
Request received date
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Cases offered within 7 days
9%
Average speed in this group = 5 days
Cases offered within 8 to 14 days
32%
Average speed in this group = 11 days
Average speed to offer Product Transfer
2 days
Ported Mortgage Applications
+2 days
On top of our reported Employed and Self Employed SLA's quoted above
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Last updated: 12/08/2022 11:50am
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