Service Levels

Current Processing Times

ONLY FOR USE BY MORTGAGE INTERMEDIARIES

Current Processing Times (working days)

Pre-Underwriting

Day 3
Key application, collect fees, and instruct valuations

Underwriting

Day 16
New business and Product Transfers with ADBO

Assess Further Information

Day 7
Documents submitted date

Telephony average wait time

50 minutes

LiveTALK average wait time

12 minutes

Broker Registrations

2 days 
Following verification by your Firm/Network

Ported Mortgage Illustration requests

21st Sept
Request received date

Cases offered within 7 days

7%
Average speed in this group = 5 days

Cases offered within 8 to 14 days

33%
Average speed in this group = 11 days

Average speed to offer Product Transfer

2 days

Ported Mortgage Applications

+2 days
On top of our reported Employed and Self Employed SLA's quoted above