Jump to Accessibility
Jump to Content
Menu
Close
Close
Products
Products
Forms and guides
Forms and guides
Placing business
Placing business
Contact us
Contact us
Back to main menu
Search
Search
Search
Search
Search
Please enter a keyword
Search
Overlay
NatWest Intermediary Solutions
Service Levels
Service Levels
Current Processing Times
ONLY FOR USE BY MORTGAGE INTERMEDIARIES
Current Processing Times (working days)
Pre-Underwriting
Day 1
Key application, collect fees, and instruct valuations
Underwriting
Day 3
New business and Product Transfers with ADBO
Assess Further Information
Day 3
Documents submitted date
Close
Telephony average wait time
28 minutes
LiveTALK average wait time
28 minutes
Broker Registrations
2 days
Following verification by your Firm/Network
Ported Mortgage Illustration requests
30th May
Request received date
Close
Cases offered within 7 days
30%
Average speed in this group = 5 days
Cases offered within 8 to 14 days
35%
Average speed in this group = 11 days
Average speed to offer Product Transfer
2 days
Ported Mortgage Applications
+2 days
On top of our reported Employed and Self Employed SLA's quoted above
Close
Last updated: 31/05/2022 10:15am
Opens in a new window