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What should I do if an AIP refers?

If an AIP refers, you will need to submit a full application, send in the required case packaging and then a decision will be given by an underwriter within our current standard processing timescales.

Can I get an AIP certificate

Where an AIP accepts, you can download an AIP certificate. You can't get a copy once the application has gone to full submission (FMA). If you need to get an AIP for an existing case, you’ll need to generate a new AIP.

How long is an AIP valid for?

Our AIPs are soft footprints which will be converted to a hard footprint at full mortgage application.

• Residential AIPs:

The AIP is guaranteed for 30 days (including the day it was created), provided no changes are necessary. Progressing to full mortgage application within this period will mean no further credit search is completed.

• Buy to Let AIPs:

Due to our dynamic stress rates within our BTL mortgages the AIP is valid while that product (or an alternate lower rate) is available, up to a maximum of 30 days. If a new higher rate is taken to application or rates increase, this will reduce the overall maximum lend available.

Trying to apply and unable to get past the Direct Debit mandate section?

Please select “Direct Debit Information” this will generate a pop up with the Direct Debit mandate. Please read and close this pop up and this will allow you to proceed. If you don’t get a pop up, please also check that pop ups are not blocked on your browser.

Why has my case disappeared after I have submitted a full mortgage application?

Once a case has been submitted it will move from ‘recent’ cases to ‘submitted cases’ which can take up to 24hrs. If the application is a porting case this can take 72 hours to show as this will need to be keyed manually.

What file formats can I upload documents in?

Answer: JPG, PNG and PDF.

What is the maximum file size for an upload?

Answer: 8mb.

Can I view documents I have uploaded to a case?

No, you will only be able to see confirmation that the documents have been uploaded.

I cannot find my administrator on case access management?

Check your administrator has registered and ask them to locate you under Case Access Management first

Can I get a copy of the application once a mortgage has completed?

Once an application has completed you won’t be able to download a copy for the full mortgage application. Make sure you download a copy of this before the mortgage completes as we can’t send this to you after completion.

Here are two ways you can split a PDF:

1. Split a PDF Using Microsoft Edge (built‑in on Windows)

Steps:

•Open the PDF in Microsoft Edge (Right‑click the file → Open with → Microsoft Edge)

•Press Ctrl + P.

•Choose Microsoft Print to PDF as the printer.

•Under Pages, choose a page range (e.g., 1–20).

•Click Print, then save the new PDF.

•Repeat for the next chunks (e.g., 21–40).

2. Split a PDF Using Google Chrome (built‑in on Windows)

Steps:

•Open the PDF in Google Chrome (Right‑click the file → Open with → Google Chrome)

•Press Ctrl + P.

•Change Destination to Save as PDF.

•Under Pages, select Custom. Type the page numbers you want in this new file (e.g. 1-20)

•Click Save, then save the new PDF.

Repeat for the next chunks (e.g., 21–40).

3. Use Adobe Acrobat (if you have it)

If you have Adobe Acrobat Standard/Pro, it has a dedicated split feature.

Steps:

•Open the PDF in Adobe Acrobat (Right‑click the file → Open with → Adobe Acrobat)

•Go to Tools → Organise Pages.

•Select Split.

•Choose how to split:

•by number of pages

•by maximum file size

•by top-level bookmarks

•Click Split.