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November monthly roundup
As the festive season approaches, we’re pleased to bring you our final NatWest Intermediaries monthly roundup of the year. In this edition you’ll find important information on holiday opening hours, a reminder on our Shared Ownership launch, and improvements to Loan to Value (LTV) limits for both New Build and Interest Only mortgages. We hope these changes will help you better support your customers as we move into the new year.
Christmas and new year opening hours
Monday 22nd December: 9am – 5pm
Tuesday 23rd December: 9am – 5pm
Wednesday 24th December: 10am -2pm
25th & 26th December: Closed
Monday 29th December: 9am – 5pm
Tuesday 30th December: 9am – 5pm
Wednesday 31st December: 10am -2pm
Thursday 1st January: Closed
Friday 2nd January: 9am – 5pm
Simplifying broker communication
From 9th December our Broker Portal Support Line will close. Please instead use our main contact number: 0345 026 0008 (Relay UK: 18001 0345 026 0008).
You can still use the Broker Portal support page on our website, call the main number, or chat with us via Live Chat.
Improvements to Loan to Values (LTV) for both New Build properties and Interest Only mortgages
We’ve increased our maximum LTVs for New Build properties:
- Houses: Max LTV increased from 90% to 95%.
- Flats: Max LTV increased from 85% to 90%.
Interest only
We’re also making it easier for customers seeking Interest Only mortgages, with increased LTVs across a range of repayment strategies and customer scenarios:
- Interest Only (Sale of Main Residence as Repayment Strategy): Max LTV increased from 50% to 75%.
- Interest Only (Other Investments as Repayment Strategy): Max LTV increased from 75% to 80%.
- Part and Part* (all repayment strategies): Max LTV increased from 75% to 85% (75% Interest Only/10% Capital and Interest).
* a combination of both a repayment and an interest-only mortgage.
Important reminder: Enter valid client contact details
Please ensure you enter accurate details when submitting an application. A missing or incorrect email addresses or phone number may cause delays later in the process. This helps keep the process seamless for you and your customers.
Update to Mortgage Illustration document
We’ve made a few small changes to our Mortgage Illustration document, so you may notice it looks slightly different.
These changes include:
- Updated lender contact details.
- Streamlining of some sections and minor formatting improvements.
- Addition of our registered address in the footer
No action is required from you; this is just a heads-up in case you notice these changes.
Thanks for your support
We’d like to extend our thanks to you for your support throughout the year. We truly appreciate your partnership, and we look forward to building on our shared success. Wishing you and your loved ones good health, happiness, and prosperity in the coming year.