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Matt Potter is a cybersecurity consultant and journalist whose work appears in the Washington Post and BBC. He lectures on disinformation, cybercrime and conflict, and is author of We Are All Targets: How renegade hackers invented cyber war and unleashed an age of global chaos.

Contrary to popular belief, most investment scams don’t involve hackers deep in the coding of computer systems, conducting elaborate heists. 

They involve the most hackable computer of all: the human mind. 

And behind most successful investment scams, there’s a long trail of personal contact. Scammers come on like legitimate investment managers; colleagues; or even friends of friends. They spend time refining their scripts. They play on your ambitions, your fears, even your lack of bandwidth. 

Many even use AI to make their scripts look convincing – gone are the haphazard errors that used to signal scams. They even use it to generate fake profiles of fellow investors or convincing companies across social media and the web. 

So that all too often, by the time we become suspicious, it’s too late. 

But help is at hand. 

Just watch this series of six short videos, and learn how to become a harder target for scammers – in easy stages. 

From red flags to spot in conversation, to places to turn, and techniques to turn the tables – it’s all here. 

AI and scams: What you need to know

The rise of cheap AI tools is making scammers great impersonators – of brands, organisations, and even people you know. Here’s how to recognise the signs.

The single word to use against scammers

When scammers apply pressure, having a virtual pal to check in with can help. That’s why saying you need to check in with your PAL – standing for Pause, Ask, Look – is so powerful.  

How to scam-proof your mindset

Scammers work with our emotions and rogue data to exploit our weaknesses. Here’s how to stop them. 

Think like a scammer

Putting yourself in the position of the people trying to scam you can reveal a lot about their methods – and give you a valuable way to fight back.

How to make yourself a smaller target for scammers

Managing your digital shadow – that trail of telltale data on your career, location, finances, and personal and private networks that’s out there on the internet – is the first step in scam-proofing your life, depriving scammers of their primary material. Here’s how to get started. 

How to defeat the Urgency Trap

The vast majority of scams rely on instilling a sense of urgency. The scammer, who knows they could be found out at any moment, also wants you to feel a sense of FOMO, or fear of missing out. It’s crucial to remember: Nothing legitimate ever makes you feel that panic. Here’s how to fight back.

Set up your security profile in the NatWest app

A great start to digital self-defence is to set up your security profile on the NatWest app. Your profile has up-to-date tips that will help you stay up to date with the changing nature of scams, and set up protective measures and verification that's unique to you. 

 

Our app is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.

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