Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received on Tuesday 19th February
New Business Underwriting Applications received on Wednesday 20th February
Further Information Received on Tuesday 19th February
LiveTALK average wait time 1 minute
Telephony average wait time 1 minute
Average speed to offer purchase 12 days
Average speed to offer remortgage 11 days
Average speed to offer Product Transfer 2 days
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