Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received on Friday 14th December
New Business Underwriting Applications received on Monday 17th December 
Further Information Received on Monday 17th December
LiveTALK average wait time 30 seconds
Telephony average wait time 4 minutes
Average speed to offer purchase 13 days
Average speed to offer remortgage 13 days
Average speed to offer Product Transfer 2 days
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