Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received on Monday 15th April
New Business Underwriting Applications received on Wednesday 17th April
Further Information Received on Wednesday 17th April
LiveTALK average wait time 2 minutes
Telephony average wait time 1 minute
Average speed to offer purchase 11 days
Average speed to offer remortgage 10 days
Average speed to offer Product Transfer 2 days
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