Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received on Monday 19th August
New Business Underwriting Applications received on Thursday 15th August
Further Information Received on Thursday 15th August
LiveTALK average wait time 13 minutes
Telephony average wait time 6 minutes
Average speed to offer purchase 12 days
Average speed to offer remortgage 10 days
Average speed to offer Product Transfer 2 days
Set Tab for lightbox