Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received on Thursday 13th June
New Business Underwriting Applications received on Monday 17th June
Further Information Received on Monday 17th June
LiveTALK average wait time unavailable today
Telephony average wait time 4 minutes
Average speed to offer purchase 13 days
Average speed to offer remortgage 12 days
Average speed to offer Product Transfer 2 days
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