Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received Tuesday 26th May
New Business Underwriting Applications received Wednesday 27th May
Further Information Received Wednesday 27th May
LiveTALK average wait time 8 minutes
Telephony average wait time Phone lines currently closed
Average speed to offer purchase 41 days
Average speed to offer remortgage 26 days
Average speed to offer Product Transfer 2 days
Production of Redemption Statements 2 days

Last updated 29/05/2020 at 11:10am

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