Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received on Wednesday 4th December
New Business Underwriting Applications received on Wednesday 4th December
Further Information Received on Wednesday 4th December
LiveTALK average wait time 3 minutes
Telephony average wait time 10 minutes
Average speed to offer purchase 13 days
Average speed to offer remortgage 12 days
Average speed to offer Product Transfer 2 days
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