Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received Thursday 13th February
New Business Underwriting Applications received Friday 14th February
Further Information Received Monday 17th February
LiveTALK average wait time 27 minutes
Telephony average wait time 19 minutes
Average speed to offer purchase 14 days
Average speed to offer remortgage 13 days
Average speed to offer Product Transfer 2 days

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