Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received on Thursday 10th October
New Business Underwriting Applications received on Friday 11th October
Further Information Received on Friday 11th October
LiveTALK average wait time 5 minutes
Telephony average wait time 4 minutes
Average speed to offer purchase 14 days
Average speed to offer remortgage 12 days
Average speed to offer Product Transfer 2 days
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