Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received on Friday 13th December
New Business Underwriting Applications received on Friday 13th December
Further Information Received on Friday 13th December
LiveTALK average wait time 1 minute
Telephony average wait time 4 minutes
Average speed to offer purchase 14 days
Average speed to offer remortgage 14 days
Average speed to offer Product Transfer 2 days
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