Service Levels

Service Levels

Current Processing Times are detailed below

Current Processing Times
New broker registrations Registrations received Monday 23rd March
New Business Underwriting Applications received Friday 20th March
Further Information Received Friday 27th March
LiveTALK average wait time 9 minutes
Telephony average wait time Phone lines currently closed
Average speed to offer purchase 17 days
Average speed to offer remortgage 16 days
Average speed to offer Product Transfer 2 days

Last updated 31/03/2020 at 10:15am

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