For all business you're assigned a dedicated Business Development Manager (BDM). They'll be your main point of contact for discussing individual cases and checking how much a client can borrow – as well as keeping you up to date on our latest products.
Submitting an application
How we process a mortgage application
This site is only for use by mortgage intermediaries who are authorised to provide mortgage advice.
You can get a Key Facts Illustration (KFI), an Agreement in Principle (AIP) and submit a full mortgage application on this website. Mortgage applications can also be submitted by post or through the Mortgage Trading Exchange (MTE).
If your client wants to port an existing NatWest rate, you'll need to complete a paper application. This should be posted with full supporting documentation to:
NatWest Intermediary Solutions
7-10 Brindley Place
If you submit all required supporting documentation along with an application we should be able to process it immediately. If any documents are missing, it will lead to a delay.
It's important to keep your contact details up to date so we can contact you about applications you've submitted. You can do this by updating your profile on Maintain Details.
Online or through MTE
When you submit an application online, it will be allocated a mortgage reference number within 24 hours. This will appear against your client's status on this site.
You'll then need to provide full supporting documentation, with the mortgage reference clearly marked on each page. These should be emailed to firstname.lastname@example.org or faxed to 0845 878 9498.
We'll keep you informed of your client's application's progress by phone or email – from when we receive it until it's complete.