Submitting an application | NatWest Intermediary Solutions


Submitting an application

How we process a mortgage application

This site is only for use by mortgage intermediaries who are authorised to provide mortgage advice.

How to make an application

You can get a Key Facts Illustration (KFI), an Agreement in Principle (AIP) and submit a full mortgage application on this website. Mortgage applications can also be submitted by post or through the Mortgage Trading Exchange (MTE).

Online via MTE

You can get an AIP and submit an application through the Mortgage Trading Exchange (MTE).

Full supporting documentation for applications submitted through MTE should be emailed to or faxed to 0845 878 9498.

Paper applications

If your client wants to port an existing NatWest rate, you'll need to complete a paper application. This should be posted with full supporting documentation to:

NatWest Intermediary Solutions
7-10 Brindley Place
B1 2TZ

What happens next?

If you submit all required supporting documentation along with an application we should be able to process it immediately. If any documents are missing, it will lead to a delay.

It's important to keep your contact details up to date so we can contact you about applications you've submitted. You can do this by updating your profile on Maintain Details.

Online or through MTE

When you submit an application online, it will be allocated a mortgage reference number within 24 hours. This will appear against your client's status on this site.

You'll then need to provide full supporting documentation, with the mortgage reference clearly marked on each page. These should be emailed to or faxed to 0845 878 9498.

Guide to mortgage packaging

Paper applications

We'll keep you informed of your client's application's progress by phone or email – from when we receive it until it's complete.


Add your signposting title here… Your point of contact

For all business you're assigned a dedicated Business Development Manager (BDM). They'll be your main point of contact for discussing individual cases and checking how much a client can borrow – as well as keeping you up to date on our latest products.

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