NatWest Intermediary Solutions (NWIS) has launched a new 'real-time' online mortgage application tracking system which will enable brokers to monitor and manage the progress of each individual customer's mortgage application.
The Mortgage Application Tracker will be available from the home page of its web site - intermediary.natwest.com - and brokers will be able to track applications whether they were submitted through the MTE or directly through NatWest Intermediary Solutions' web site.
As long as advisers are already registered with NatWest Intermediary Solutions, they do not need to register separately to use the service. Once logged on to the web site and they have accessed the Mortgage Application Tracker page, they simply need to enter a customer's Mortgage Reference Number, date of birth and surname to get a detailed update.
The service provides intermediaries with a comprehensive 'real-time' view for each customer. The tracker splits the application process into four steps:
The status of each application is clearly detailed and highlighted on a progress bar at the top of each individual customer screen. The system informs brokers of exactly what stage the application is at and what the next steps are.
Speak to your BDM for more details.