FAQs | NatWest Intermediary Solutions

Frequently asked questions

Answers to our most commonly asked questions

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This site is only for use by mortgage intermediaries who are authorised to provide mortgage advice.

What range of mortgages does each brand offer?

We've created distinct areas for each brand.

 

First Active is the remortgage lender for RBS Intermediary Partners offering a range of fixed, discount mortgages.

 

RBS is the purchase lender for RBS Intermediary Partners, offering a range of fixed rate mortgages and base rate trackers. RBS products are designed to cater for first-time buyers, home movers and people looking for mortgages up to 95% loan-to-value (85% LTV for new build properties).

 

NatWest is the specialist lender, offering a range of buy-to-let mortgages.

 

The One account is the flexible lender for RBS Intermediary Partners, offering The One account current account mortgage.

Can customers move between deals in different mortgage ranges?

All deals under the RBS, NatWest and One account brands are fully portable.

 

First Active customers looking to move house or make an administration change to their mortgage account can follow these options:

 

House moves

  • Customers can move their existing First Active borrowing to an RBS mortgage, which will stay at the same rate for the remainder of their deal.
  • Early repayment charges and exit fees will be waived.
  • Where the customer wants to increase their borrowing they can choose any deal from the RBS new business deals for the additional amount. They will need to pay any arrangement fees that may apply for that deal, which can be added to the mortgage.
  • Customers borrowing up to 90% LTV will not pay a Higher Lending Charge (HLC). Customers looking to borrow over 90% will be charged the RBS HLC and this will be calculated on the amount of borrowing above 75%. This is regardless of any previous HLC paid.
  • Brokers will receive a reduced proc fee.

Admin changes

  • Any changes to repayment type, term or title where the borrowing amount stays the same can now be completed on the existing First Active deal.
  • You'll need to follow the current transfer process. This enables customers to keep their existing interest rate.
  • There will be no arrangement fee, early repayment charges or exit fee payable.
  • No proc fee will be paid for any of these changes.

How do I register?

Go to our register page. You only need to register once to do business with all four RBS Intermediary partner brands.

Do I need an FSA or Consumer Credit Licence (CCL)  number?

You will need an FSA number to register with us and if you want to sell our Buy-to-Let mortgages, you'll also need a CCL number.

When can I start doing business?

As soon as you have registered – either over the phone, by fax or by post – we'll send you all the information you need to do business. You should receive this within five days of registering.

How can I get a Key Facts Illustration (KFI)?

  • Log into our a service centre and follow the relevant links.
  • Call 08459 00 11 10.
  • Fax us on 08459 00 11 12.

You can also get AIPs for NatWest and RBS mortgages through the Mortgage Trading Exchange (MTE).

How can I get an Agreement In Principle (AIP)?

  • Log into our a service centre and follow the relevant links.
  • Call 08459 00 11 10.
  • Fax us on 08459 00 11 12.

You can also get AIPs for NatWest and RBS mortgages through the Mortgage Trading Exchange (MTE).

N.B. we don't offer an AIP service for NatWest cases through our service centre.

How can I submit a full application?

There are several ways to submit a full application:

 

  • Log into our service centre and follow the relevant links.
  • Print off a blank application from the printable forms page of the brand you want, the post your fully completed and fully packaged applications to the following address:

    Freepost RLZA-ZJYA-GLSY
    RBS Intermediary Partners
    7-10 Brindleyplace
    Birmingham
    B1 2TZ

You can also submit applications for NatWest and RBS mortgages through the Mortgage Trading Exchange (MTE).

How can I track my cases?

  • Log into our service centre and follow the relevant links.
  • Call 08459 00 11 10 and we'll give you the information over the phone.
  • Call us to register for email updates and we'll send these automatically at each stage of the process.

How can I contact you?

From 9am to 5.30pm Monday to Friday, you can speak to one of our intermediary support team. They'll be able to provide you with KFIs, AIP decisions, product information, case updates and anything else you may need.

 

By phone

08459 00 11 10

By fax

08459 00 11 12

By email

partners@rbsip.com

By post

Freepost RLZA-ZJYA-GLSY
RBS Intermediary Partners
7 - 10 Brindleyplace
Birmingham
B1 2TZ

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