About us | NatWest Intermediary Solutions

About us

NatWest Intermediary Solutions is our dedicated intermediary mortgage business. We specialise in offering a range of products for mortgage brokers to recommend to their customers, supported by an established and reliable service.

Our range includes:

  • Residential purchase mortgages for first time buyers and home movers
  • Residential remortgages
  • Help to Buy scheme mortgages for first-time buyers and home movers
  • Buy-to-let purchase mortgages
  • Buy-to-let remortgages
Add your signposting title hereā€¦ We are what we do

Business Development Managers (BDMs) on hand to help you

Good service is our number one priority. That's why we've grown our team of field and phone-based business development managers (BDMs) to around 50 across the country. Our BDMs are the principal points of contact for discussing new business opportunities and will always be on hand to answer your questions.

LiveTALK for your pre-submission application enquiries

If you need a quick answer to a question about an application before you submit it then you should log on to our dedicated broker instant messaging service LiveTALK. Manned by our specialist Sales Support Team, they can answer your questions about client applications on topics such as lending criteria or packaging requirements quickly and accurately. The information provided by our LiveTALK team is intended as guidance & is subject to underwriter assessment & satisfactory valuation. LiveTALK is open from 9am-6pm on Monday, Tuesday, Thursday & Friday and 10am-5pm on Wednesday (except Bank Holidays).

BDM Support team for post-submission application enquiries

If you have a question in relation to an application that you have already submitted, we have dedicated team on hand to help you. Your BDM will put you in contact with them for appropriate cases. They will be able to liaise directly with our mortgage processing centre and underwriters. They can also advise you of the up-to-date requirements to progress applications when repair is required on issues such as:

  • Covering BDMs' phones when on holiday
  • Advising on what is required for cases to proceed
  • Escalating urgent cases
  • Assist with valuation queries
  • Pipeline management
  • Providing offer extensions
  • Handling policy exceptions

We're proud of our achievements. See how we've been delivering exceptional customer service over the last few years.


British Mortgage Awards 2016

  • Graham Felstead: Winner of Business Leader, Intermediary Lender Award
  • Rachel Plane:  Winner of Newcomer Award


Mortgage Strategy Awards 2017

  • Short-listed for Best Overall Lender
  • Short-listed for Best BDM team
  • Short-listed for Best Buy-to-let Lender
  • Short-listed for Best Large Loan Lender

Financial Adviser Online Service Awards 2016

  • 4 star rating


MoneyFacts Awards 2017

  • Short-listed for Best Online Mortgage Provider
  • Short-listed for Best Service from a Mortgage Provider 


First Complete & Pink Network Awards 2017

  • Overall Lender of the Year
  • Most Improved Lender
  • Runner-up Best Prime Lender
  • 3rd Best Buy-to-Let Lender



MAB Awards 2017

  • Best Overall Lender
  • Best Lender for Service
  • Best BDM: James Champion

SimplyBiz Awards 2016

  • Service Partner of the Year
  • Highly Commended for Lender of the Year


Just Mortgages (Openwork) 2016

  • Best Overall Lender 
  • Best Buy-to-Let Lender

Paradigm Awards 2016

  • Residential Lender of the Year


Finance Planning Group Awards 2016

  • Rachel Plane: Best BDM
  • Best Lender for Purchase


Financial Adviser Service Awards 2016

  • No.1 ranked Mortgage Lender
  • 5 star rating
  • Most Improved Lender Award
Set Tab for lightbox