Business Development Managers (BDMs) on hand to help you
Good service is our number one priority. That's why we've grown our team of field and phone-based business development managers (BDMs) to around 50 across the country. Our BDMs are the principal points of contact for discussing new business opportunities and will always be on hand to answer your questions.
LiveTALK for your pre-submission application enquiries
If you need a quick answer to a question about an application before you submit it then you should log on to our dedicated broker instant messaging service LiveTALK. Manned by our specialist Sales Support Team, they can answer your questions about client applications on topics such as lending criteria or packaging requirements quickly and accurately. The information provided by our LiveTALK team is intended as guidance & is subject to underwriter assessment & satisfactory valuation. LiveTALK is open from 9am-6pm on Monday, Tuesday, Thursday & Friday and 10am-5pm on Wednesday (except Bank Holidays).
BDM Support team for post-submission application enquiries
If you have a question in relation to an application that you have already submitted, we have dedicated team on hand to help you. Your BDM will put you in contact with them for appropriate cases. They will be able to liaise directly with our mortgage processing centre and underwriters. They can also advise you of the up-to-date requirements to progress applications when repair is required on issues such as:
- Covering BDMs' phones when on holiday
- Advising on what is required for cases to proceed
- Escalating urgent cases
- Assist with valuation queries
- Pipeline management
- Providing offer extensions
- Handling policy exceptions