About us | NatWest Intermediary Solutions

Add your signposting title here… About Us

NatWest Intermediary Solutions is our dedicated intermediary mortgage business. We specialise in offering a range of products for mortgage brokers to recommend to their customers, supported by an established and reliable service.

Our range includes:

  • Residential purchase mortgages for first time buyers and home movers
  • Residential remortgages
  • Help to Buy scheme mortgages for first-time buyers and home movers
  • Buy-to-let purchase mortgages
  • Buy-to-let remortgages
Add your signposting title here… We are what we do

Business Development Managers (BDMs) on hand to help you

Good service is our number one priority. That's why we've grown our team of field and phone-based business development managers (BDMs) to around 50 across the country. Our BDMs are the principal points of contact for discussing new business opportunities and will always be on hand to answer your questions.

LiveTALK for your pre-submission application enquiries

If you need a quick answer to a question about an application before you submit it then you should log on to our dedicated broker instant messaging service LiveTALK. Manned by our specialist Sales Support Team, they can answer your questions about client applications on topics such as lending criteria or packaging requirements quickly and accurately. The information provided by our LiveTALK team is intended as guidance & is subject to underwriter assessment & satisfactory valuation. LiveTALK is open from 9am-6pm on Monday, Tuesday, Thursday & Friday and 10am-5pm on Wednesday (except Bank Holidays).

BDM Support team for post-submission application enquiries

If you have a question in relation to an application that you have already submitted, we have dedicated team on hand to help you. Your BDM will put you in contact with them for appropriate cases. They will be able to liaise directly with our mortgage processing centre and underwriters. They can also advise you of the up-to-date requirements to progress applications when repair is required on issues such as:

  • Covering BDMs' phones when on holiday
  • Advising on what is required for cases to proceed
  • Escalating urgent cases
  • Assist with valuation queries
  • Pipeline management
  • Providing offer extensions
  • Handling policy exceptions
Awards

We're proud of our achievements. See how we've been delivering exceptional customer service over the last few years.

 

Mortgage Introducer Awards 2017

  • Mortgage Lender of the Year

 

Financial Adviser Service Awards 2017

  • 5 Star Rating

Mortgageforce Awards 2017

  • Lender of the Year

British Mortgage Awards 2017

  • Mark Bullard winner of Head of Sales and National Accounts Awards
  • Tom Southwell winner of Telephony Relationship Manager Award
  • James Chutter finalist for Business Development Award
  • Tammy Butler finalist for Newcomer Award 

 

Money Marketing Awards 2017

  • Best Mortgage Lender

Financial Adviser Online Service Awards 2017

  • 5 star rating
  • Most Improved Lender
  • Innovation Award

 

MoneyFacts Awards 2017

  • Highly Commended  for Best Online Mortgage Provider
  • Winner Best Bank Mortgage Provider

 
 

 

First Complete & Pink Network Awards 2017

  • Overall Lender of the Year
  • Most Improved Lender

MAB Awards 2017

  • Best Overall Lender
  • Best Lender for Service
  • Best BDM: James Champion

SimplyBiz Awards 2017

  • Residential Lender of the Year
  • Highly commended for Overall Lender of the Year
  • Highly Commended for National Account Manager of the Year

 

Legal & General Mortgage Club Awards 2017

  • Best Overall Lender
  • Business Development Manager of the Year: Sonia Banks

Paradigm Awards 2016

  • Residential Lender of the Year

 

Finance Planning Group Awards 2016

  • Rachel Plane: Best BDM
  • Best Lender for Purchase

 

Just Mortgages (Openwork) 2016

  • Best Overall Lender 
  • Best Buy-to-Let Lender

Sesame Awards 2016

  • Best Mainstream Lender

Pink Awards 2016

  • Sales Support Team of the Year
  • Runner-up Overall Lender of the Year
  • Runner-up Best Prime Lender
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