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NatWest Intermediary Solutions
Service Levels: View Process Times
Service levels
View Current Process Times
ONLY FOR USE BY MORTGAGE INTERMEDIARIES
Current Processing Times (working days)
Pre-Underwriting
Day 2
Key application, collect fees, and instruct valuations
Underwriting
Day 2
New business
Product transfers
Day 2
Offer Issues – where not Straight Through Processing (STP)
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Assess Further Information
Day 2
Documents submitted date
Broker registrations
2 days
Following verification by your Firm/Network
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Telephony average wait time
1 minute
LiveTALK average wait time
10 minutes
Pre enquiries call answering time
1 minute
Ported Mortgage Illustration requests
Day 1
Request received date
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Cases offered within 7 days
43%
Average speed in this group = 5 days
Cases offered within 8 to 14 days
30%
Average speed in this group = 11 days
Ported Mortgage Applications
2 days
On top of our reported SLA's quoted above
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